Make delivery services easy to use
People should be able to understand the service and start a shipment without hunting for the next step.
TrackPointLogistics
A connected platform that makes it easier to book a delivery, follow a shipment and manage the work that keeps it moving.
Project introduction
Delivery services, easier to access and manage.
TrackPoint Logistics is a courier brand supported by a digital platform for booking, tracking and managing shipments.
For a customer, the experience starts with a simple need: send something and know where it is. TrackPoint gives people a clear route to start a delivery, understand the cost, choose a payment option and check progress after the shipment is on its way.
The platform also gives the people behind each delivery dedicated views of the same journey. Individuals, businesses, drivers and administrators can each work with the information that matters to them.
The business need
A delivery service has to work for everyone involved.
Customers need a straightforward way to book and track. Delivery teams need a connected view of the information that turns a request into a completed shipment.
Make costs clearer before booking
Delivery details, cost estimates and payment options sit in one practical booking journey.
Keep shipment progress visible
Customers have a direct way to check the status of a delivery once it is in motion.
Support the people doing the work
Businesses, drivers and administrators have focused tools for their different responsibilities around a shipment.
A connected logistics experience
One platform, from booking to delivery management.
TrackPoint brings the customer-facing service and the operational side of a delivery into the same connected experience.
Book a delivery
Customers enter the details needed to begin a shipment.
Review cost and pay
The journey provides an estimate and a route to payment selection.
Track progress
A dedicated tracking route keeps shipment information within reach.
Manage delivery work
Role-based areas support the people coordinating and completing deliveries.
Easier shipment booking
A clearer path to sending a shipment.
The public website gives prospective customers an immediate route into the service: book a delivery or track one already in progress.
A customer can provide shipment details, receive an estimated cost and select a payment option in one flow. That structure reduces the back-and-forth between deciding to send a package and taking the first practical step.
Greater shipment visibility
A shipment should not disappear after booking.
Tracking gives customers a direct way to follow delivery progress and access relevant shipment information.
A visible progress route
Tracking is a primary action on the public website, so customers can return to the information they need without relying on a support conversation.
Clearer customer communication
A dedicated tracking experience gives the courier brand a more transparent way to keep delivery progress accessible after booking.
Supporting different users
The right view for each part of delivery operations.
TrackPoint is built around the fact that a customer, a business, a driver and an administrator each use shipment information differently.
Individual customers
A personal area for managing deliveries, checking shipment progress and reviewing delivery information.
Business accounts
A dedicated business view for organisations managing shipment requirements as part of their day-to-day work.
Delivery drivers
An operational view for accessing assigned deliveries and the work connected to each shipment.
Administrators
An oversight area for managing shipment activity and coordinating operations across the platform.
Bringing operations together
A connected record from request to delivery.
Booking, shipment assignment, tracking and delivery management all depend on the same shared shipment information.
Start with the booking
The platform collects the delivery information needed to create the shipment and begin the service journey.
Carry details into operations
The shipment record becomes the point of reference for customer, driver and administrator views.
Keep progress available
Tracking gives the customer-facing side of the platform a direct link to the delivery after it has been booked.
Support a joined-up service
Connecting these activities helps the brand present delivery as one continuous experience rather than isolated tasks.
Responsive experience
Booking and tracking stay within reach.
The responsive layouts keep the main customer actions clear across desktop, tablet and mobile screens.
The outcome
A stronger digital home for TrackPoint Logistics.
The completed platform gives the brand one place to present its service, make deliveries easier to access and keep shipment information available.
TrackPoint brings its public courier presence, delivery booking, tracking and role-based management tools into a single platform. Customers can take action with more confidence, while the people involved in each delivery have dedicated spaces for their work.
Drey Studio shaped the website and platform experience around that connected logistics journey.
Turn a complex service into a clearer online experience.
Drey Studio builds business websites and digital platforms that help customers understand the service, take action and find the information they need.